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OUR SHOP

Address: ...@The Old Stables, Swanage, Dorset, BH19 1DF

Phone: 01929 426676

Email:  info@chillibythesea.co.uk

OPENING HOURS
HELP

Address: @Sixtyone, 61 High Street, Swanage, Dorset, BH19 2LY

SHOWROOM

© 2019 Chilli By The Sea - by Charlie & Eva

SHIPPING POLICY

Please allow 1 - 3 working days for dispatch from us, if you require an item to be dispatched sooner please contact us asap before purchase, on 01929 426676 or info@chillibythesea.co.uk and we shall try to accommodate your request.

RETURN POLICY

WHEN YOU CAN RETURN AN ITEM

  • You must notify us of your wish to return a product to us within 14 days of receipt of the goods, together with a proof of purchase.

  • You then have a further 14 days to return the items to us. 

If you wish to return an item you can contact us the following ways:

Email: info@chillibythesea.co.uk
Phone: 01929 426676

 

HOW TO RETURN AN ITEM:

  • All goods must be returned in their original packaging and condition in which they were received, including the outer box or we withhold the right to a refund.

  • For fragile items please ensure these are protected and safely packaged.

  • Items that come in individual printed boxes or with screws/instructions must be returned with all correct packaging and parts. Printed boxes must be packed within an outer box to ensure they do not get damaged or marked in transit.

  • We would advise when posting items back to us a proof of postage is requested and appropriate insurance applied, for your records and in case the item does not reach us or is lost in transit, as we are not responsible for damages or losses occurred in return delivery.

  • We do not provide a refund for postage cost for returns.

  • Alternatively you can drop your item off for return at our main shop ...@The Old Stables, 37 Commercial Road, Swanage, Dorset, BH19 1DF 

REFUNDS

  • We are not able to issue refunds for goods that are not returned in the condition in which they were received.

  • We will issue your refund or replacement within 14 days of receiving proof of postage or the goods back.

  • Once we confirm your return, we will issue a refund for the amount you paid upon purchase or replace/exchange the item as requested.

  • A refund can only be credited back to the original card used to purchase the items.

  • Refunds for items received as gifts can only be given to the original purchaser. If you would like to exchange an item, we cannot stop the original purchaser from knowing.

  • If an item is returned to us after our returns period has ended, and/or without advising us first, we will not be able to offer a full refund. In these circumstances we can only offer an exchange or a part credit onto a gift voucher/e-voucher.

FAULTS  &  DAMAGES 
  • We strive to ensure items are produced, designed and packaged well but in some unfortunate cases faults and damages may occur. If on receiving your delivery you find an item is damaged or faulty, we ask you contact us via email (info@chillibythesea.co.uk), detailing the issue and attaching a clear image.

  • All replacements for products that are deemed faulty or damaged will be sent out free of postage and packaging charges.

  • However, if we are not able to exchange your product due to a fault or damage, we can offer a full refund or a voucher. We would also refund your postage charge you occur returning your items, however please ensure you provide us with a proof of postage otherwise we cannot refund your postage costs.

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